Return & Refund Policy
It is simple to return an item for a refund within 30 days if you are not quite happy with it. Using the guidelines below, you can file a return request on your order page. We'll try our best to fulfill your request. Prior to anything else, please be sure you email us at [email protected].
Return & Exchange Conditions
- Item/s will only be accepted if returned in its original clean condition with tags: unworn, unwashed, un-perfumed, free from make-up & fake tan.
- Please note: We do not accept the return of any fake products unless defective or faulty.
Costs
- Should the return arise from our errors (such as: defective products, issues with product quality), you will receive a complete reimbursement.
- The customer is responsible for paying the shipping costs if the return is the result of an issue with the buyer (such as not liking or wanting the item, ordering the incorrect product or size).
Non-returnable items:
- Damage/Lost caused by customers is non-refundable.
- On sale items are non-refundable.
Exchanges
Orders cannot be swapped online at this time. Returning the original product for a refund requires you to buy the replacement item separately.
General Return Process
- Select the products you would like to return or exchange by logging into your account or looking up a prior order.
- Items that need to be returned can be shipped back using the given return label and the original packing.
- We'll keep track of the things you're returning to us and notify you when they do.
- Your returned goods will be examined, processed, and refunded as soon as they arrive back at our warehouse!
Refunds
We will notify you via email that your return has been received and will be examined, as soon as possible. To approve or reject your return, we will also send you a notification.
In the event that you are accepted, your refund will be handled and, within two to three business days, a credit will be automatically credited to your Paypal payment method.
Order Cancellations
- We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
- Orders can’t be canceled once the parcel is shipped out.
Policies
- For all returns, it is advised that you utilize a traceable delivery option to make sure your package gets back to us securely. Any loss or damage to packages that are returned to us is not our responsibility.
- Within 30 days of receiving your order's final package, you may return any products (with the exception of final sale/clearance items, free gifts, swimwear, underwear, panties, and accessories). Note: After completing the online return request form, you must email us a photo of the issue or defect.
- Return shipments need to be approved. Refund requests that are not approved by customer service will not be processed. You are not permitted to return the item(s) to the address listed on the package you received. The processing of your return will be impacted by the fact that it is not our return address.
If you have any questions about our return policy or return procedures, please feel free to contact our customer service team. We will be happy to provide you with help and support.
Thank you again for your trust and support in us.
Sincerely,
| Email: | [email protected] |
| Company Name: | HONG KONG DIRECT TRADING CO., LIMITED |
| Company Address: | FLAT B5 1/FMANNING IND BUILDING116-118 HOW MING ST KWUN TONGKL(this is not a returning address) |
| Return Warehouse Address: | please contact our customer team for help |
