Thank you for your continued interest in https://ouvogue.com/! You can find more information about our shipping & Payment policies here.

Payment Details:

To pay for your order, you can use any of the payment methods mentioned below. Your information is secure with us because we take your security very seriously. Major credit cards including VISA, Mastercard, and AMEX processed by PayPal are accepted as forms of payment.

Free Shipping:

We ship for free to all customers in the United States. We will send your item for free, so there are no additional fees to pay for shipping.

Order deadline:

In order to process your order promptly and arrange shipping, we have set an order cutoff time. Order cutoff is 6:00 PM (GMT-05:00) Eastern Standard Time (New York). All orders placed after the cutoff time will be processed in the next working day.

Total Delivery Time = Order Processing Time + Transport Time(depending on your location)

Order Processing Time:

During business days (Monday through Friday), our order processing time is 3-5. We will meticulously process and prepare your order during this period to guarantee the integrity and quality of the items you get. Please be aware that shipment and transit time are not included in processing time.

Transport time:

5-15 business days (Mon – Fri) is the estimated transit time.Travel times are approximations and may differ based on the nation.

Shipping method:

We provide the following shipping method: DHL. These shipping service providers have a good reputation around the world and can ensure that your package reaches its destination safely and quickly.

Deliverable area:

The USA is the nation and location to which we ship. 

Tracking:

We offer practical and user-friendly package tracking solutions. When your order ships, you will receive an email with tracking information. Most tracking updates are sent to you within 48 business hours after receiving your shipment confirmation. You can monitor your package on our official website, https://www.17track.net/en, by using this tracking number. With the tracking service, you may view your package's real-time location and shipping status.

Tax

Kindly be aware that upon reaching your order’s final destination, it may be subject to import taxes, duties, and associated customs fees. The precise amount of these charges and the applicable tax rate are determined by your country’s customs office in accordance with its regulations. It is your responsibility to settle these fees and taxes, as we are unable to assume this financial obligation on your behalf. Additionally, please note that our site cannot be held accountable for any delays caused by customs authorities. For further details regarding these fees, we recommend contacting the customs department directly

If you encounter any issues with order tracking or require further assistance, please feel free to contact our customer service team at [email protected]. We will be happy to provide you with support and answer your questions.